CLIENT ASSISTANCE

ORDERING & FULFILLMENT

All pieces are made to order to preserve quality and reduce unnecessary production.

Once a commission is placed, materials are allocated and artisans begin the crafting process.

Please allow 4 to 6 weeks for your piece to be handcrafted, inspected, and prepared for dispatch.

Global, insured delivery is provided via FedEx Priority or DHL Express.

A signature is required upon delivery for all high-value commissions.

For international deliveries, import duties and local taxes are the responsibility of the client and are determined by local customs authorities.

Returns for a full refund or store credit are accepted within 14 days of receipt.

Items must be returned in original condition.

Return shipments must be insured and trackable.

Cancellations are accepted within 24 hours of placing a commission.

After this period, materials have been allocated and production has begun.

Full-grain leather should be protected from prolonged moisture and heat.

Routine care may be performed with a soft, dry cloth.

Every OLEGÁNZA piece is supported by a lifetime care commitment.

Should a structural repair ever be required, our artisans remain available to provide service.

For personal inquiries, please contact Concierge

📩 concierge@oleganza.co

Responses are typically provided within 24 hours